Privacy Policy

Last Updated: March 19, 2026

1. Introduction

At eVizor, your privacy and the security of your health data are our top priorities. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application, web platform, and landing page.

2. Information We Collect

A. Personal Identification Information

When you create an account, we may collect your name, email address, phone number, and profile picture.

B. Health and Medical Information

To provide virtual healthcare services, we collect information regarding your symptoms, medical history (as provided by you), digital prescriptions issued by doctors, and consultation notes.

C. Media and Files

With your permission, we access your device's camera and microphone for secure video consultations. You may also upload images, videos, or documents to share with your healthcare provider.

D. Technical and Device Data

We collect push notification tokens to send you appointment reminders. For mobile users, biometric data (fingerprint/Face ID) is processed locally on your device for authentication and is never stored on our servers.

3. How We Use Your Information

  • To facilitate secure video and chat consultations between patients and licensed doctors.
  • To manage and store medical records and digital prescriptions.
  • To notify you of appointment status and waitlist updates.
  • To analyze platform usage and improve our healthcare services.

4. Data Sharing and Third Parties

We do not sell your personal data. We share information only with:

  • Medical Professionals: The healthcare providers you consult with have access to your symptoms and history.
  • Stream.io: Our secure video infrastructure provider (data is encrypted in transit).
  • Firebase: Used for secure infrastructure, database management, and push notifications.
  • Mapbox: Used for location-based services and finding nearby providers.

5. Data Security

eVizor uses industry-standard encryption protocols (SSL/TLS) and secure cloud environments to protect patient data. Video consultations are protected with end-to-end security measures.

6. Your Rights

You have the right to access your medical records, update your personal information, and request the deletion of your account. Please note that certain medical records may be subject to legal retention requirements.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: support@evizor.ca